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Viewing 15 posts - 46 through 60 (of 125 total)
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  • in reply to: zenTrack – Ticketing System #357223
    ElgertS
    Participant

    Step 10: Add Fetchmail entry to Crontab

    Backup crontab located in /private/var and update with the following info to run every minute:

    [code]# /etc/crontab
    SHELL=/bin/sh
    PATH=/etc:/bin:/sbin:/usr/bin:/usr/sbin
    HOME=/var/log
    #
    #minute hour mday month wday who command
    #
    #*/5 * * * * root /usr/libexec/atrun
    #
    # Run daily/weekly/monthly jobs.
    15 3 * * * root periodic daily
    30 4 * * 6 root periodic weekly
    30 5 1 * * root periodic monthly
    * * * * * root /usr/bin/fetchmail -f /.fetchmailrc[/cron]

    in reply to: zenTrack – Ticketing System #357222
    ElgertS
    Participant

    Step 9: Create email account for zenBot

    Using the email name you chose when creating your .fetchmailrc file, configure a mail account with the same username and password on your mail server.

    in reply to: zenTrack – Ticketing System #357221
    ElgertS
    Participant

    Step 8: Login and enable mail gateway

    Load the zenTrack system with your browser and log in with:

    user: Administrator
    pass: admin

    Make sure the change these immediately to something more secure.

    Go to the “admin” section and select “Configuration Settings”.

    Set “email interface enabled” to “On”

    in reply to: zenTrack – Ticketing System #357220
    ElgertS
    Participant

    Step 7: Create MySQL database

    Using PHPMyAdmin create a new database called “zenTrack”. Using the SQL tab within your new database in PHPMyAdmin select the from the Install directory the “build_mysql.sql” followed by the “seed_mysql.sql” files.

    in reply to: zenTrack – Ticketing System #357219
    ElgertS
    Participant

    Step 6: Configure Fetchmail

    Create a .fetchmailrc file at the root of your drive.

    [code:1:29aa7acd6b]sudo pico .fetchmailrc[/code:1:29aa7acd6b]

    Inside Pico’s editor add the following:

    [code:1:29aa7acd6b]poll <add your mail server> proto pop3 user "<your zenbot user> pass "<password for zenbot>" mda "<path to egate.php>"[/code:1:29aa7acd6b]

    Example:

    [code:1:29aa7acd6b]poll mail.myserver.com proto pop3 user "tickets" pass "password" mda ‘/Library/WebServer/Documents/www/zentrack/includes/egate.php'[/code:1:29aa7acd6b]

    in reply to: zenTrack – Ticketing System #357218
    ElgertS
    Participant

    Step 5: Edit php.ini

    Identify the correct path to your PEAR installation:

    set “extension_dir” to: “/usr/local/php/lib/php”

    in reply to: zenTrack – Ticketing System #357217
    ElgertS
    Participant

    Step 4: Install Mail:Mime with PEAR

    Mail:Mime is required for the integration with your mail server. It can be downloaded from this link:

    http://pear.php.net/get/Mail_Mime

    Install with the following command:

    sudo /sur/local/php/bin/pear install <full path to the Mail.Mime-1.2.1.tar you downloaded>

    in reply to: zenTrack – Ticketing System #357216
    ElgertS
    Participant

    Step 3: Edit Environment

    Edit or create a .login file in uer home directory that your server boots in. This is an invisible file that is used on startup to edit the environment for the system.

    The PATH must have the additional entry of:

    /usr/local/bin

    Here is an example .login file:

    [code:1:6fc35146d6]setenv PATH /bin:/sbin:/usr/bin:/usr/sbin:usr/local/bin

    setenv JAVA_HOME /Library/Java/Home
    setenv FEDORA_HOME /usr/local/fedora-1.2

    setenv WITANGO_PATH=/Applications/Witango/Server
    export WITANGO_PATH
    [/code:1:6fc35146d6]

    in reply to: zenTrack – Ticketing System #357215
    ElgertS
    Participant

    Step 2: Install zenTrack files

    Create or choose a directory on your web server that you want to host zenTrack from. From the install directory you downloaded in step 1 copy the files within “www” to the site directory you created for zenTrack.

    Copy the “includes” directory to a secure location outside the website directory.

    Edit the following permissions:

    [code:1:de55a442c6]chmod 777 includes/logs

    chmod 777 includes/cache

    chmod -R 755 www/images

    chmod 755 www/javascript.js

    chmod 755 www/styles.php

    chmod 755 includes/egate_check.php

    chmod 755 includes/egate.php[/code:1:de55a442c6]

    in reply to: zenTrack – Ticketing System #357214
    ElgertS
    Participant

    Step 1: Download zenTrack

    http://prdownloads.sourceforge.net/zentrack/zentrack_2-4-4.zip?download

    This release is the final version of zenTrack 2. zenTrack 3 will begin beta in April. I am linking to the Zip archive due to Mac OS X Panther’s preference for Zip files.

    in reply to: Request Tracker #357212
    ElgertS
    Participant

    I haven’t seen this one before and will look into it. However, I am posting an alternative called zenTrack that is quite good.

    in reply to: Security Auditor’s Research Assistant (SARA) #356979
    ElgertS
    Participant

    I haven’t tried installing this, but here is the link for it:

    http://www-arc.com/sara/

    in reply to: Postfix in 10.3 #356967
    ElgertS
    Participant

    Joel,

    I tried to implement these instructions but get errors with Postfix until I remove the lines I added. Are there any changes with the version of Postfix in 10.3.1 of the Server? I know you can’t run the rehash command in the BASH shell so I just wanted to verify these instructions.

    Thanks!

    in reply to: IRM – Information Resource Manager #356929
    ElgertS
    Participant

    Step 5: Configuring IRM

    Explore the IRM interface once the system is running. As I mentioned earlier you can have multiple networks you manage in IRM. I suggest you use this initial install as a template. Your first step in customizing it to your needs will be to go to the Setup screen. There is plenty to do here. At the top are several links to topics such as setting up users, IRM, a Knowledgebase etc. Below this are pull down menus for various topics including: Locations, Computer Types, Operating Systems and much more. Start with these pull down menus and remove those that don’t apply to your needs and add those you are missing from the list. If you are using this as a template you probably want to remove all entries in Locations and fill the other options with the possibilities you imagine for the networks you will be managing.

    Now go back to the top and click on the “Manage Templates” option and set up templates for the basic computer types you normally will be working with. This will make it very easy to add computers to your IRM networks.

    When you have your basic template IRM database completed you can export it completely via PHPMyAdmin’s Export option and import it into a new database. I suggest you name this working databases as such: “irm_network1”, “irm_network2”, etc.

    Finally, open the index.php file and search for this section:

    [code:1:3d24966600]$databases = array(’irm’ => ‘IRM.
    ‘irm_network2’ => ‘Network2’,
    ‘irm_network3 => ‘Network3’);
    [/code:1:3d24966600]

    Copy the last line and duplicate it below it, making appropriate changes for each of the networks you are setting up in additional databases. Note you must close the array with “);” while each line ends in a comma.

    If you are upgrading from an older version of IRM you will note this is quite different than the previous procedure.

    in reply to: IRM – Information Resource Manager #356928
    ElgertS
    Participant

    Step 4: Authenticate into IRM

    You can now launch your web browser and point to the url you configured for IRM. It will take you through the configuration process and populate your database. Once it is completed you can authenticate into IRM using the following information:

    user name: Admin
    password: admin

    You can then change the authentication info from these defaults for greater security.

Viewing 15 posts - 46 through 60 (of 125 total)