Macintosh Systems Engineer / Support Technician – Boston

[bms]

How would you like to be an integral part of the growth of a young Boston-based IT consulting
and support firm providing services to a diverse range of Macintosh-based businesses
throughout the region?

We are looking for a full-time Systems Engineer / Support Technician. The person who fills this
position will provide high-level hands-on (as well as phone and remote) technical support to
our client base. Beyond the technology requirements of this position, this person will be in
charge of mentoring, training and developing other consultants on our team, managing client
relationships, and helping to plan, supervise and manage strategic projects. Other
responsibilities include report writing, and documentation. You will be required to drive to client
locations and be must willing to work after-hours, including nights and weekends.

Required Areas of Expertise
– Mac OS X and OS X Server
– ACSA certification of equivalent experience
– Server deployments, administration, monitoring, and maintenance
– Command line OSXS administration
– Network design, architecture, configuration and installation (switches, routers, firewalls),
TCP/IP, DNS, DHCP, NAT, VPN
– Directory Services (OD, AD, OD/AD Integration), LDAP, MCX, Mobility
– IT security
– Wireless networking, 8021.x, RADIUS
– Backup fundamentals, tape backups, automation and scripting
– Network storage, SANs, Xsan
– Apple Remote Desktop
– Email and web server administration
– Microsoft Exchange-Mac Integration
– iPhone Exchange Integration, 802.1x, VPN
– Windows system administration knowledge

Our Ideal Employee
We are looking for an energetic person who has an innate passion for technology and a desire
to help people and businesses make their technology work for them. You must possess stellar
interpersonal, writing and communications skills. You are the kind of person that people like to
have around, and you don’t mind getting in front of a group to present an idea or conduct
trainings.

You are responsive and detail-oriented, and can work independently as needed. You are
confident in your problem-solving skills, but are humble enough to ask for help when you need
to, and to level with people when you don’t know the answer. And you understanding that
some days, you will have to get on the floor to plug and unplug data cables.

About Us
We are a three-year old technology-consulting firm and service provider. We manage our
client’s technology needs so they don’t have to. We have a wonderful client base, and our
value proposition is delivered through unmatched customer service and genuine caring for our
clients.

Compensation will be commensurate with experience, proven accomplishments, skill set, and
certifications. Qualified candidates should email their resumes, a cover letter, and a writing
sample to [email protected]. No phone calls please. As this position is extremely
unique, we are looking for the best of the best and will take our time filling it.

[Author]

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