Lion mobile account can’t login

[mdspidle]

We are seeing an issue with laptops that have managed mobile accounts on them. Once a user takes the laptop off campus and then logs out they can’t log back into the machine.

Here are some excerpt from logs:

secure.log:
Jul 19 09:46:30 XXXXX-11-19785-macbookpro SecurityAgent[149]: User info context values set for XXXXX
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Got user: XXXXX
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Got ruser: (null)
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Got service: authorization
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in od_principal_for_user(): No authentication authority returned
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in od_principal_for_user(): failed: 7
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Done cleanup3
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Kerberos 5 refuses you
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): pam_sm_authenticate: ntlm
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): OpenDirectory Unexpected error code from ODRecordVerifyPassword(): 5200.
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: Failed to authenticate user (error: 9).

system.log:
Jul 19 09:44:56 localhost bootlog[0]: BOOT_TIME 1342709096 0
Jul 19 09:45:10 localhost UserEventAgent[11]: starting CaptiveNetworkSupport as SystemEventAgent built Jun 25 2011 01:16:59
Jul 19 09:45:10 localhost UserEventAgent[11]: WirelessAirPortDeviceNameCopy(): no BSD interface name found for object 12295
Jul 19 09:45:10 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptiveSCCopyWiFiDevices:388 WiFi Device Name == NULL
Jul 19 09:44:58 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Jul 19 09:45:09 localhost com.apple.launchd[1] (com.apple.powerd): Unknown value for key POSIXSpawnType: Interactive
Jul 19 09:45:09 localhost com.apple.launchd[1] (com.apple.sandboxd): Unknown value for key POSIXSpawnType: Interactive
Jul 19 09:45:10 localhost UserEventAgent[11]: CertsKeychainMonitor: configuring
Jul 19 09:45:14 localhost com.apple.kextd[10]: Can’t load /System/Library/Extensions/SMARTBoard.kext – failed to resolve dependencies.
Jul 19 09:45:14 localhost com.apple.kextd[10]: Load com.smarttech.iokit.SMARTBoard failed; removing personalities from kernel.
Jul 19 09:45:15 localhost airportd[26]: _processDLILEvent: en1 attached (down)
Jul 19 09:45:15 localhost UserEventAgent[11]: CaptiveNetworkSupport:CreateInterfaceWatchList:2788 WiFi Devices Found.
Jul 19 09:45:15 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 – PreProbe
Jul 19 09:45:15 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
Jul 19 09:45:19: — last message repeated 1 time —
Jul 19 09:45:15 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 – PreProbe
Jul 19 09:45:20: — last message repeated 1 time —
Jul 19 09:45:19 XXXXX-11-19785-macbookpro configd[16]: setting hostname to “XXXXX-11-19785-macbookpro.local”
Jul 19 09:45:19 XXXXX-11-19785-macbookpro configd[16]: network configuration changed.
Jul 19 09:45:19 XXXXX-11-19785-macbookpro mDNSResponder[13]: mDNSResponder mDNSResponder-320.16 (Mar 30 2012 09:46:14) starting OSXVers 11
Jul 19 09:45:21 XXXXX-11-19785-macbookpro systemkeychain[30]: done file: /var/run/systemkeychaincheck.done
Jul 19 09:45:21 XXXXX-11-19785-macbookpro configd[16]: network configuration changed.
Jul 19 09:45:22: — last message repeated 1 time —
Jul 19 09:45:21 XXXXX-11-19785-macbookpro mDNSResponder[13]: D2D_IPC: Loaded
Jul 19 09:45:21 XXXXX-11-19785-macbookpro mDNSResponder[13]: D2DInitialize succeeded
Jul 19 09:45:24 XXXXX-11-19785-macbookpro com.apple.ucupdate.plist[48]: ucupdate: Checked 1 update, no match found.
Jul 19 09:45:24 XXXXX-11-19785-macbookpro com.apple.pfctl[56]: No ALTQ support in kernel
Jul 19 09:45:24 XXXXX-11-19785-macbookpro com.apple.pfctl[56]: ALTQ related functions disabled
Jul 19 09:45:24 XXXXX-11-19785-macbookpro schools.urbandale.updatestuhosts[75]: curl: (7) Failed to connect to 205.221.196.20: No route to host
Jul 19 09:45:24 XXXXX-11-19785-macbookpro UserEventAgent[11]: ServermgrdRegistration cannot load config data
Jul 19 09:45:24 XXXXX-11-19785-macbookpro UserEventAgent[11]: get_backup_share_points no AFP
Jul 19 09:45:24 XXXXX-11-19785-macbookpro loginwindow[61]: Login Window Application Started
Jul 19 09:45:24 XXXXX-11-19785-macbookpro netbiosd[58]: Unable to start NetBIOS name service:
Jul 19 09:45:26 XXXXX-11-19785-macbookpro UserEventAgent[11]: Registered Workstation service – XXXXX(11-19785)MacBookPro [c8:2a:14:46:2e:f6]._workstation._tcp.
Jul 19 09:45:29 XXXXX-11-19785-macbookpro com.apple.usbmuxd[47]: usbmuxd-268.5 on Jan 5 2012 at 03:34:00, running 32 bit
Jul 19 09:45:29 XXXXX-11-19785-macbookpro mds[59]: (Normal) FMW: FMW 0 0
Jul 19 09:45:31 XXXXX-11-19785-macbookpro configd[16]: network configuration changed.
Jul 19 09:45:31 XXXXX-11-19785-macbookpro UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 – Probe
Jul 19 09:45:31 XXXXX-11-19785-macbookpro UserEventAgent[11]: CaptiveNetworkSupport:CNSPreferences:60 Creating new preferences
Jul 19 09:45:31 XXXXX-11-19785-macbookpro UserEventAgent[11]: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on JGsNetwork because it is protected and not on the exception list
Jul 19 09:45:31 XXXXX-11-19785-macbookpro UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 – Unknown
Jul 19 09:45:31 XXXXX-11-19785-macbookpro configd[16]: network configuration changed.
Jul 19 09:45:31 XXXXX-11-19785-macbookpro _mdnsresponder[97]: Unable to resolve hostname(s)
Jul 19 09:45:31 XXXXX-11-19785-macbookpro airportd[26]: _doAutoJoin: Already associated to “JGsNetwork”. Bailing on auto-join.
Jul 19 09:45:31 XXXXX-11-19785-macbookpro com.apple.SystemStarter[49]: Add: “LoginwindowText” Entry Already Exists
Jul 19 09:45:36 XXXXX-11-19785-macbookpro ntpd[44]: proto: precision = 1.000 usec
Jul 19 09:45:40 XXXXX-11-19785-macbookpro com.filewave.fwcld[77]: 11084 [0xac2e42c0] INFO root CLIENT| – FileWave Client 5.6.0 (15615)
Jul 19 09:45:41 XXXXX-11-19785-macbookpro rpcsvchost[123]: sandbox_init: com.apple.msrpc.netlogon.sb succeeded
Jul 19 09:45:42 XXXXX-11-19785-macbookpro com.filewave.fwcld[77]: 13378 [0xac2e42c0] INFO root CLIENT| – Setting debug level to: 10
Jul 19 09:45:42 XXXXX-11-19785-macbookpro com.filewave.fwcld[77]: 13378 [0xac2e42c0] INFO root CLIENT| – Running on Mac OS 10.7.4 (Intel)
Jul 19 09:45:42 XXXXX-11-19785-macbookpro com.filewave.fwcld[77]: 13381 [0xb0103000] INFO root null – Status Server listening on port: 20010
Jul 19 09:45:44 XXXXX-11-19785-macbookpro mds[59]: (/.Spotlight-V100/Store-V2/428A00BB-34DA-4627-A1B1-13C9B8FED34B)(Normal) IndexGeneral in openReverseStore:Shadowing reverse store on open
Jul 19 09:45:44 XXXXX-11-19785-macbookpro com.apple.SystemStarter[49]: Network UCSD Wireless is already in the preferred networks list
Jul 19 09:45:45 XXXXX-11-19785-macbookpro loginwindow[61]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy’.
Jul 19 09:45:47 XXXXX-11-19785-macbookpro com.apple.launchctl.LoginWindow[139]: com.apple.findmymacmessenger: Already loaded
Jul 19 09:45:47 XXXXX-11-19785-macbookpro airportd[26]: _doAutoJoin: Already associated to “JGsNetwork”. Bailing on auto-join.
Jul 19 09:45:47 XXXXX-11-19785-macbookpro com.apple.SystemStarter[49]: Could not find network UCSD Wireless.
Jul 19 09:45:47 XXXXX-11-19785-macbookpro loginwindow[61]: Login Window Started Security Agent
Jul 19 09:45:47 XXXXX-11-19785-macbookpro SecurityAgent[149]: Echo enabled
Jul 19 09:45:48 XXXXX-11-19785-macbookpro WindowServer[93]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Jul 19 09:45:50 XXXXX-11-19785-macbookpro com.apple.launchd.peruser.92[156]: Background: Bug: launchd_core_logic.c:10214 (25693):0
Jul 19 09:45:50 XXXXX-11-19785-macbookpro com.apple.launchd.peruser.92[156]: Background: This API can only be used by a process running within an Aqua session.
Jul 19 09:45:54 XXXXX-11-19785-macbookpro UserEventAgent[11]: [11] error in getAndLockContext: open returned -1 (errno=2) file was /private/var/servermgrd//servermgr_certs.lock
Jul 19 09:45:54: — last message repeated 1 time —
Jul 19 09:45:54 XXXXX-11-19785-macbookpro UserEventAgent[11]: CertsKeychainMonitor: ready to process keychain & timer events
Jul 19 09:46:06 XXXXX-11-19785-macbookpro com.apple.launchd.peruser.107015[162] (com.apple.mdworker.pool.0): Throttling respawn: Will start in 1 seconds
Jul 19 09:46:06 XXXXX-11-19785-macbookpro com.apple.launchd.peruser.89[161] (com.apple.mdworker.pool.0): Throttling respawn: Will start in 1 seconds
Jul 19 09:46:30 XXXXX-11-19785-macbookpro SecurityAgent[149]: User info context values set for XXXXXd1
Jul 19 09:47:01: — last message repeated 3 times —
Jul 19 09:47:01 XXXXX-11-19785-macbookpro mdworker[175]: Unable to talk to lsboxd
Jul 19 09:47:04 XXXXX-11-19785-macbookpro SecurityAgent[149]: User info context values set for XXXXXd1
Jul 19 09:47:07 XXXXX-11-19785-macbookpro loginwindow[61]: Login Window – Returned from Security Agent
Jul 19 09:47:08 XXXXX-11-19785-macbookpro shutdown[180]: reboot by _usbmuxd:
Jul 19 09:47:08 XXXXX-11-19785-macbookpro shutdown[180]: SHUTDOWN_TIME: 1342709228 198636

Any help is appreciated. I’ve tried to reproduce on machine and I can’t get it to fail.

Thanks

[mdspidle]

Sorry forgot the obvious pieces:

Client MacBookPro 13″ running Lion 10.7.4
OpenDirectory Server running Snow Leopard 10.6.8

Mark

[cemguy]

We are having the same issue. Running 10.7.4 White macbook Uni-body. We so far think we have narrowed it down to something that file wave has written data that causes apps to slow down an then eventually you cant use it, continuos  SBBOD issue.

We are currently still trying to find a fix. Have you found one yet? As soon as we find a fix i will post to this forum.

This is very frustrating issue. 10.7.5 just released so excited to try that see what brakes as well.

[Author]

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