Job Ad: Macintosh Support SpeciaIist (Permanent, Full-Time Position)

[andrina]

This is a full time position for the role of a support speciaIist who is to provide a consistently high-level of support for the existing client base of an established consultancy firm. She/He will need to occasionally be available for last-minute emergencies as well as serve as an ongoing information resource with regard to computers and issues surrounding them. This position will operate as a member of a support team.

Responsibilities:
• Support Macintosh computers for corporate and creative clients
• Provide the highest level of customer service at all times
• Respond to and resolve support requests
• Administer phone support when required
• Be available for some support outside of normal work hours
• Install, upgrade, and maintain software, hardware and peripherals
• Troubleshoot hardware and software problems
• Troubleshoot network and remote access connectivity problems
• Produce documentation as needed
• Train end-users as needed

Required Finesse:
• Posses both the desire and ability to exceed expectations
• Willingness to master just about anything
• Commitment to organization and attention to detail
• Prioritize and address multiple tasks in a highly dynamic work environment
• Follow through on support requests in a timely manner, collaborating with other team members as needed
• Work independently as well as with other members of a team
• Communicate technical issues in non-technical language
• Willingness to travel occasionally
• Infinite patience and steadfast diplomacy
• Exceptional communication, investigation, and interpersonal skills

Desired Qualifications:
• Ability to troubleshoot Mac software & hardware problems
• Ability to configure and troubleshoot Mac remote connectivity solutions, including TCP/IP, VPN, etc.
• Proficiency with:

• Mac utilities
• IMAP and POP email clients
• Microsoft Office, Web browsers, Keynote, Adobe Applications, Final Cut Pro, Meeting Maker, and FileMaker
• Palm/Blackberry and Mobile devices and integration with Macs

• Familiarity with:

• Remote query and control tools
• Software distribution tools
• Enterprise backup solutions
• Encryption and security tools

Helpful Qualifications:
• Experience supporting clients either in a system administrator role or a help desk position
• Ability to automate system administration functions using Unix shell scripts, Perl, Python, and/or AppleScript
• Familiarity with FreeBSD and Linux
• Familiarity with Windows

This position is based in Ontario, Canada (Toronto or Ottawa), and a competitive total compensation plan commensurate with the individual talents being brought to the table by the successful applicant will be offered. To apply, please send your detailed resume and a creative, personalized cover letter to careers@irongate.ca; No phone calls please.

Note: Applicants must be legally entitled to work in Canada, or be willing to achieve this in concert with an offer; dual citizenship is considered a bonus. Please confirm your status in your cover letter.

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