Helpdesk tool of choice for all us geeks

[Tmeltdown]

People, a simple question. What is the Helpdesk/ServiceDesk/Solution Center of choice for your businesses? We all use them (for the most part) in one way shape or form. MY dilemma is I’ve started working at a place which has no such thing at all!

Any thoughts/comments are appreciated.

(by the way I’ve used a lot and think they all …”suck”)

[khiltd]

Are you referring to a support ticket kind of thing? They’re easy enough to write that I can’t imagine licensing one being worth the investment.

[egadsby]

We use Web Help Desk: http://www.webhelpdesk.com/

It does tickets, inventory, works will with our directory services, and hooks into both ARD and Terminal Services.

I work at a college and a lot of our cohort’s Help Desk’s use it as well.

[Matpro]

We use VisionProject (www.visionproject.se). The cost for this was so low that it was definitely cheaper than writing our own.
Also, they have improved it quite a lot since we bought it. It has now the ability to control SLAs and contracts for our customers and also a Web Portal for them to be able to keep track of their issues.

[Author]

Posts