AppleFileServiceAccess.log and booted user help

i have a remote user who can't copy some files from a 10.3 server. yes it needs an upgrade, but i need a solution before then ideally. she connects over the internet, navigates to her folder then gets an error when she tries to dl a couple files. i log in as her, remotely, and do the same thing and it works. the error she gets is [code]The operation cannot be completed because one or more required items cannot be found. (Error code -43)[/code] the log shows her going through this on the server side: [code]IP xxx.175.101.134 - - [09/Dec/2008:11:06:00 -0800] "Login Rachael" 0 0 0 **** - - [09/Dec/2008:11:06:01 -0800] " admin" 0 1228703302 10 **** - - [09/Dec/2008:11:06:01 -0800] " patty" 0 1228703302 29 **** - - [09/Dec/2008:11:06:01 -0800] " admin" 0 1228703302 49 IP xxx.175.101.134 - - [09/Dec/2008:11:06:01 -0800] "Reconnected User: Rachael" 0 1228703302 74 IP xxx.175.101.134 - - [09/Dec/2008:11:06:12 -0800] "Logout Rachael" 0 0 0[/code] note the crazy number where usually 3 zeros are, and also this thing about users who aren't even logged in. EDIT: these seem to be reconnection sessions that are saved ? so she is reconnecting to a saved session. any ideas