Macintosh OSX / UNIX Systems Administrator

A Macintosh / UNIX Systems Administrator operates as primary point-of-contact for technical support services, with emphasis on preventative care. We maintain servers, workstations and all IT infrastructure for small to enterprise- level businesses, with focus on Macintosh (a certified UNIX platform) and open source solutions. The successful candidate will have broad technical skills, keen ability to analyze and solve problems, and be able to maintain and extend client relationships. This is a outside technical support position, but the relationship with clients is one of technology partner and advocate, as part of a holistic IT solutions engagement. Our success is based on a “make it happen” attitude and by providing outstanding, responsive customer service that our clients have come to expect.

Aspects of this job include:

• Proactively recommending and implementing best practice solutions
• Troubleshooting and solving technical issues
  • Macintosh systems support, hardware and software
  • Macintosh OSX Server administration, including roaming home directories, enterprise deployments
  • UNIX and LINUX server administration, including CentOS
  • UNIX services such as Postfix, Apache, OpenSSL, OpenLDAP
  • experience with VOIP solutions such as Asterisk, Switchvox
  • basic Windows support and cross-platform integration issues
  • component-level hardware troubleshooting, replacement
• Network design, setup, maintenance
  • network service configuration: VPN, firewall, NAT, DHCP, RADIUS,etc
  • network hardware configuration: router, switch, wireless etc
  • network troubleshooting: packet analysis, wireless signaling, etc
  • terminating drops, remote monitoring
• Maintaining automated backup solutions, including Rsync, Retrospect
• Recommending and specifying equipment and software to solve business needs
• Facilitating third party vendor support
• Developing and implementing solutions to satisfy enterprise policies
• Developing and implementing disaster and contingency plans
• Preparing proposals and making business case for recommendations

Qualifications:

• UNIX/LINUX system administration experience, with strong desire to learn OSX, or
• Apple Certified System Administrator (ACSA) for X.5 or X.6
• Experience with OSX.6, Server, and older versions
• Experience with virtualization, highly available systems
• Proven track record in the technical support field
• Broad and deep technical experience

Personal qualities:

• Motivated to accept client problems as their own
• Possess excellent analytical skills
• Understand how computers and services conceptually work, and has ability to envision test scenarios to localize problems
• Can identify client needs, steps to complete tasks, self-manage and prioritize tasks
• Ability to productively work multiple tasks simultaneously for efficient use of time
• Can achieve results with little outside direction
• Have ability to interact with clients w/o being condescending; be presentable and amiable
• Articulate and literate
• Motivated to learn, fast learner, can teach self, comfortable solving problems outside of domain
• Interested in Macintosh and likes to stay up-to-date with industry support issues

This position is based in Knoxville, TN, and is full- time hourly, guaranteed 40-hour minimum weeks, benefits, and mileage. The majority of work is performed on-site at client business locations, so you must have reliable transportation. Work period primarily 9-5 M-F with some after hours, weekend, on-call work as needed. Third party applicants will not be considered. We have an established client base with extensive needs. This position is challenging, with plenty of room for growth and advancement. HappyMac is the technical support arm of The Metamedia Corporation. See more about us at http://www.happymac.info

This job is currently listed at Dice and you can apply via there or send email to cgray@happymac.info