Lion mobile account can’t login
We are seeing an issue with laptops that have managed mobile accounts on them. Once a user takes the laptop off campus and then logs out they can't log back into the machine.
Here are some excerpt from logs:
secure.log:
Jul 19 09:46:30 XXXXX-11-19785-macbookpro SecurityAgent[149]: User info context values set for XXXXX
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Got user: XXXXX
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Got ruser: (null)
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Got service: authorization
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in od_principal_for_user(): No authentication authority returned
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in od_principal_for_user(): failed: 7
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Done cleanup3
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): Kerberos 5 refuses you
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): pam_sm_authenticate: ntlm
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: in pam_sm_authenticate(): OpenDirectory Unexpected error code from ODRecordVerifyPassword(): 5200.
Jul 19 09:46:31 XXXXX-11-19785-macbookpro authorizationhost[177]: Failed to authenticate user (error: 9).
system.log:
Jul 19 09:44:56 localhost bootlog[0]: BOOT_TIME 1342709096 0
Jul 19 09:45:10 localhost UserEventAgent[11]: starting CaptiveNetworkSupport as SystemEventAgent built Jun 25 2011 01:16:59
Jul 19 09:45:10 localhost UserEventAgent[11]: WirelessAirPortDeviceNameCopy(): no BSD interface name found for object 12295
Jul 19 09:45:10 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptiveSCCopyWiFiDevices:388 WiFi Device Name == NULL
Jul 19 09:44:58 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Jul 19 09:45:09 localhost com.apple.launchd[1] (com.apple.powerd): Unknown value for key POSIXSpawnType: Interactive
Jul 19 09:45:09 localhost com.apple.launchd[1] (com.apple.sandboxd): Unknown value for key POSIXSpawnType: Interactive
Jul 19 09:45:10 localhost UserEventAgent[11]: CertsKeychainMonitor: configuring
Jul 19 09:45:14 localhost com.apple.kextd[10]: Can't load /System/Library/Extensions/SMARTBoard.kext - failed to resolve dependencies.
Jul 19 09:45:14 localhost com.apple.kextd[10]: Load com.smarttech.iokit.SMARTBoard failed; removing personalities from kernel.
Jul 19 09:45:15 localhost airportd[26]: _processDLILEvent: en1 attached (down)
Jul 19 09:45:15 localhost UserEventAgent[11]: CaptiveNetworkSupport:CreateInterfaceWatchList:2788 WiFi Devices Found.
Jul 19 09:45:15 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
Jul 19 09:45:15 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
Jul 19 09:45:19: --- last message repeated 1 time ---
Jul 19 09:45:15 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
Jul 19 09:45:20: --- last message repeated 1 time ---
Jul 19 09:45:19 XXXXX-11-19785-macbookpro configd[16]: setting hostname to "XXXXX-11-19785-macbookpro.local"
Jul 19 09:45:19 XXXXX-11-19785-macbookpro configd[16]: network configuration changed.
Jul 19 09:45:19 XXXXX-11-19785-macbookpro mDNSResponder[13]: mDNSResponder mDNSResponder-320.16 (Mar 30 2012 09:46:14) starting OSXVers 11
Jul 19 09:45:21 XXXXX-11-19785-macbookpro systemkeychain[30]: done file: /var/run/systemkeychaincheck.done
Jul 19 09:45:21 XXXXX-11-19785-macbookpro configd[16]: network configuration changed.
Jul 19 09:45:22: --- last message repeated 1 time ---
Jul 19 09:45:21 XXXXX-11-19785-macbookpro mDNSResponder[13]: D2D_IPC: Loaded
Jul 19 09:45:21 XXXXX-11-19785-macbookpro mDNSResponder[13]: D2DInitialize succeeded
Jul 19 09:45:24 XXXXX-11-19785-macbookpro com.apple.ucupdate.plist[48]: ucupdate: Checked 1 update, no match found.
Jul 19 09:45:24 XXXXX-11-19785-macbookpro com.apple.pfctl[56]: No ALTQ support in kernel
Jul 19 09:45:24 XXXXX-11-19785-macbookpro com.apple.pfctl[56]: ALTQ related functions disabled
Jul 19 09:45:24 XXXXX-11-19785-macbookpro schools.urbandale.updatestuhosts[75]: curl: (7) Failed to connect to 205.221.196.20: No route to host
Jul 19 09:45:24 XXXXX-11-19785-macbookpro UserEventAgent[11]: ServermgrdRegistration cannot load config data
Jul 19 09:45:24 XXXXX-11-19785-macbookpro UserEventAgent[11]: get_backup_share_points no AFP
Jul 19 09:45:24 XXXXX-11-19785-macbookpro loginwindow[61]: Login Window Application Started
Jul 19 09:45:24 XXXXX-11-19785-macbookpro netbiosd[58]: Unable to start NetBIOS name service:
Jul 19 09:45:26 XXXXX-11-19785-macbookpro UserEventAgent[11]: Registered Workstation service - XXXXX(11-19785)MacBookPro [c8:2a:14:46:2e:f6]._workstation._tcp.
Jul 19 09:45:29 XXXXX-11-19785-macbookpro com.apple.usbmuxd[47]: usbmuxd-268.5 on Jan 5 2012 at 03:34:00, running 32 bit
Jul 19 09:45:29 XXXXX-11-19785-macbookpro mds[59]: (Normal) FMW: FMW 0 0
Jul 19 09:45:31 XXXXX-11-19785-macbookpro configd[16]: network configuration changed.
Jul 19 09:45:31 XXXXX-11-19785-macbookpro UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe
Jul 19 09:45:31 XXXXX-11-19785-macbookpro UserEventAgent[11]: CaptiveNetworkSupport:CNSPreferences:60 Creating new preferences
Jul 19 09:45:31 XXXXX-11-19785-macbookpro UserEventAgent[11]: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on JGsNetwork because it is protected and not on the exception list
Jul 19 09:45:31 XXXXX-11-19785-macbookpro UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Unknown
Jul 19 09:45:31 XXXXX-11-19785-macbookpro configd[16]: network configuration changed.
Jul 19 09:45:31 XXXXX-11-19785-macbookpro _mdnsresponder[97]: Unable to resolve hostname(s)
Jul 19 09:45:31 XXXXX-11-19785-macbookpro airportd[26]: _doAutoJoin: Already associated to “JGsNetwork”. Bailing on auto-join.
Jul 19 09:45:31 XXXXX-11-19785-macbookpro com.apple.SystemStarter[49]: Add: "LoginwindowText" Entry Already Exists
Jul 19 09:45:36 XXXXX-11-19785-macbookpro ntpd[44]: proto: precision = 1.000 usec
Jul 19 09:45:40 XXXXX-11-19785-macbookpro com.filewave.fwcld[77]: 11084 [0xac2e42c0] INFO root CLIENT| - FileWave Client 5.6.0 (15615)
Jul 19 09:45:41 XXXXX-11-19785-macbookpro rpcsvchost[123]: sandbox_init: com.apple.msrpc.netlogon.sb succeeded
Jul 19 09:45:42 XXXXX-11-19785-macbookpro com.filewave.fwcld[77]: 13378 [0xac2e42c0] INFO root CLIENT| - Setting debug level to: 10
Jul 19 09:45:42 XXXXX-11-19785-macbookpro com.filewave.fwcld[77]: 13378 [0xac2e42c0] INFO root CLIENT| - Running on Mac OS 10.7.4 (Intel)
Jul 19 09:45:42 XXXXX-11-19785-macbookpro com.filewave.fwcld[77]: 13381 [0xb0103000] INFO root null - Status Server listening on port: 20010
Jul 19 09:45:44 XXXXX-11-19785-macbookpro mds[59]: (/.Spotlight-V100/Store-V2/428A00BB-34DA-4627-A1B1-13C9B8FED34B)(Normal) IndexGeneral in openReverseStore:Shadowing reverse store on open
Jul 19 09:45:44 XXXXX-11-19785-macbookpro com.apple.SystemStarter[49]: Network UCSD Wireless is already in the preferred networks list
Jul 19 09:45:45 XXXXX-11-19785-macbookpro loginwindow[61]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
Jul 19 09:45:47 XXXXX-11-19785-macbookpro com.apple.launchctl.LoginWindow[139]: com.apple.findmymacmessenger: Already loaded
Jul 19 09:45:47 XXXXX-11-19785-macbookpro airportd[26]: _doAutoJoin: Already associated to “JGsNetwork”. Bailing on auto-join.
Jul 19 09:45:47 XXXXX-11-19785-macbookpro com.apple.SystemStarter[49]: Could not find network UCSD Wireless.
Jul 19 09:45:47 XXXXX-11-19785-macbookpro loginwindow[61]: Login Window Started Security Agent
Jul 19 09:45:47 XXXXX-11-19785-macbookpro SecurityAgent[149]: Echo enabled
Jul 19 09:45:48 XXXXX-11-19785-macbookpro WindowServer[93]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Jul 19 09:45:50 XXXXX-11-19785-macbookpro com.apple.launchd.peruser.92[156]: Background: Bug: launchd_core_logic.c:10214 (25693):0
Jul 19 09:45:50 XXXXX-11-19785-macbookpro com.apple.launchd.peruser.92[156]: Background: This API can only be used by a process running within an Aqua session.
Jul 19 09:45:54 XXXXX-11-19785-macbookpro UserEventAgent[11]: [11] error in getAndLockContext: open returned -1 (errno=2) file was /private/var/servermgrd//servermgr_certs.lock
Jul 19 09:45:54: --- last message repeated 1 time ---
Jul 19 09:45:54 XXXXX-11-19785-macbookpro UserEventAgent[11]: CertsKeychainMonitor: ready to process keychain & timer events
Jul 19 09:46:06 XXXXX-11-19785-macbookpro com.apple.launchd.peruser.107015[162] (com.apple.mdworker.pool.0): Throttling respawn: Will start in 1 seconds
Jul 19 09:46:06 XXXXX-11-19785-macbookpro com.apple.launchd.peruser.89[161] (com.apple.mdworker.pool.0): Throttling respawn: Will start in 1 seconds
Jul 19 09:46:30 XXXXX-11-19785-macbookpro SecurityAgent[149]: User info context values set for XXXXXd1
Jul 19 09:47:01: --- last message repeated 3 times ---
Jul 19 09:47:01 XXXXX-11-19785-macbookpro mdworker[175]: Unable to talk to lsboxd
Jul 19 09:47:04 XXXXX-11-19785-macbookpro SecurityAgent[149]: User info context values set for XXXXXd1
Jul 19 09:47:07 XXXXX-11-19785-macbookpro loginwindow[61]: Login Window - Returned from Security Agent
Jul 19 09:47:08 XXXXX-11-19785-macbookpro shutdown[180]: reboot by _usbmuxd:
Jul 19 09:47:08 XXXXX-11-19785-macbookpro shutdown[180]: SHUTDOWN_TIME: 1342709228 198636
Any help is appreciated. I've tried to reproduce on machine and I can't get it to fail.
Thanks